Oceanwave Laundry is pleased to provide professional pick-up and delivery laundry services to our customers and offers quality and convenience at an affordable price. We offer you, our customers, our services subject to your compliance with and acceptance of the terms and conditions stated and set forth below. Your use of Oceanwave Laundry services indicates your agreement to be bound by the terms and conditions contained herein. Please read the following provisions carefully and if you do not so agree, you should inform us and cease using the services immediately. This agreement is strictly between Oceanwave Laundry, its customers and services provided by parties subcontracted by Oceanwave Laundry, and does not in any way constitute or imply any relationship with any other parties.

 

Pick-up and Delivery Schedule:

 

Pick-up/Delivery will take place on a pre-determined day and frequency, except on certain holidays as determined by the assigned subcontracted service provider. Oceanwave Laundry reserves the right to determine the pick-up/delivery times and reschedule pick-up/delivery times upon prior notice to its customers.

 

Pick-up and Delivery, Procedure and Terms:

 

Oceanwave Laundry will provide each customer with a Laundry Care laundry bag. Oceanwave Laundry reserves the right not to pick-up items that are not in these bags. Weekly customers are provided a free Laundry Care bag(s) at the beginning of their service plan. A fee of RM10 per bag will be charged to the customer for replacement bags. 

 

The customer agrees not to include any of the following items inside their wash and fold laundry bag given to Oceanwave Laundry representatives for service:

• non-washable items
• items that are labelled for hand washing and/or dry cleaning only, or
• any other items not meant for laundering.

 

The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of Oceanwave Laundry or its other parties or customers. 

 

Oceanwave Laundry and its subcontractors are not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery. Oceanwave Laundry will not leave items in the possession of any other person that is not the owner of those items unless the owner has given prior consent. The customer is responsible for ensuring that his/her Laundry Care laundry bag is in the possession of a Oceanwave Laundry representative.

 

Pick-up and Delivery Frequency options include:

Weekly | Bi-weekly | As-needed | One-time service

 

Missed/Unattended Pick-up or Delivery:

If the customer misses the scheduled pick-up during any given week, the customer will forfeit the service for that week and will not be reimbursed. If the customer misses a scheduled delivery, the customer must coordinate with Oceanwave Laundry to reschedule the delivery during the next available delivery time.

 

Payment:

The customer must pay the agreed upon charges prior to service. Service will not begin until Oceanwave Laundry has received payment in full. Services that have been paid for but go unused do not carry over from week to week or from service term to service term. All payments are made by CASH, Debit card or Credit card through Oceanwave Laundry secured POS payment system or Oceanwave Laundry representative. Oceanwave Laundry reserves the right to change prices at any time.

 

Minimum Fee

You can send us any amount of laundry you choose, we charge a RM5 Pick up/delivery fee if your order totals less than RM20. 

 

Remember, you’re free to cancel any appointment up to 1 day prior to the start of your delivery window, so if you don’t have any laundry for us to wash on a particular week, please be sure to notify us more than 1 day before your appointment time so we don’t come to your address and charge you a no-show fee of RM5.

 

Refunds:

Except as described in this paragraph, all sales are final and all payments are non-refundable. A customer who has signed up for a prepaid package plan will have the right to cancel his or her contract within fourteen (14) days of signing up for the Oceanwave Laundry service and receive a full refund if no promotional item was received. After such fourteen day period, Oceanwave Laundry shall have no obligation to refund any amounts paid by the customer. If a promotional item was received the sale is final and the payment is non-refundable.

 

Inventory Sheets:

Inventory sheets are available per request that should be filled out by the customer. While not required, we request that you fill out these sheets so that there is never any discrepancy to the items in your bag. You will be notified immediately of any discrepancy that is discovered. We will not proceed with washing without resolving said discrepancy with you. All information provided on the inventory sheets by the customer shall be accurate in every way. Oceanwave Laundry is not responsible for any items not listed on the inventory sheets. Oceanwave Laundry reserves the right to complete an inventory sheet for customers who have not provided one themselves based on the items inside the customer’s bag without notice to the customer.

 

Garment Care:

Oceanwave Laundry will use reasonable efforts to maintain a high quality cleaning service. Oceanwave Laundry and its subcontractors accept no liability for damage due to normal cleaning of items without care instructions, or for dry clean items placed inside wash and fold bags. Oceanwave Laundry will follow any reasonable instructions provided, including as to water or drying temperature. However, Oceanwave Laundry does not read cleaning instruction labels of clothes submitted because of the low prices charged. Accordingly, Oceanwave Laundry and its subcontractors accept no liability for special care items that require special attention, including dry clean only items. Oceanwave Laundry is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures. Precautions will be taken to alleviate these problems if possible. Oceanwave Laundry and its subcontractors reserve the right to refuse to clean any garment. Oceanwave Laundry and its subcontractors do not guarantee the removal of all stains. Oceanwave Laundry will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Oceanwave Laundry and its subcontractors are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewellery, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the client is notified that there is a possibility of zipper issues while following normal wash procedures, and Oceanwave Laundry does not accept any liability for such issues.

 

Dry Cleaning Terms

Oceanwave Laundry will inventory all dry cleaning items once they arrive at the facility to be cleaned. This inventory is final, and we will track your items carefully to return them to you. However, in the event of loss or damage of dry cleaned items, we will reimburse you up to 10 times the charge per article. Should you find an issue with one of your pieces, please notify us within 24 hours of your delivery. 

 

As with our standard laundry process, Oceanwave Laundry cannot be responsible for wear and tear resulting from cleaning, for very delicate items such as buttons or sequins, or for clothing missing proper care labels. 

 

Items such as leather require longer turnaround times and could take up to two weeks to be returned.

 

Loss or Damage:

Missing or damaged items must be reported to Oceanwave Laundry within 24 hours of delivery of your laundry bag. Failure to report the missing or damaged item within 24 hours shall remove any liability of Oceanwave Laundry for the missing or damaged item. In the event that any item is lost or damaged by Oceanwave Laundry, Oceanwave Laundry will issue the customer a refund or credit for the value of that item as stated in this paragraph. If a customer is able to provide proof of purchase and purchase amount of the lost or damaged item, Oceanwave Laundry will provide a full refund, notwithstanding a maximum reimbursement for each individual item of RM100, and the maximum total reimbursement per customer of RM200. If a customer is unable to provide proof of purchase, Oceanwave Laundry will issue the customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Oceanwave Laundry reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Oceanwave Laundry reserves the right to use the replacement cost of a comparable item currently available. Oceanwave Laundry and its subcontractors are not liable for any pre-existing damage to a garments or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if we have a concern about the colourfastness or the age or weakness of the fabric.

 

Confidentiality and Disclaimer:

 

Oceanwave Laundry takes privacy and personal information seriously. Oceanwave Laundry uses the information collected to fulfil your requests for certain products and services, to process payment transactions and facilitate billing, and to otherwise deliver services. We also may send merchant service announcements, newsletters, and periodic notices about specials and new products. Oceanwave Laundry protects your personal information from disclosure except as used as stated herein, or 1) where we you’re your consent to share the information; 2) we need to share your information with third parties to provide the product or service you requested; 3) where appropriate to comply with the law; and 4) where it is necessary to enforce or apply the Terms of Use or the rights, property, or safety of Oceanwave Laundry, or others. Oceanwave Laundry’s liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred. This liability shall be the extent of Oceanwave Laundry’s liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer’s exclusive remedy. Oceanwave Laundry disclaims all warranties, express or implied, with respect to the services rendered to the customer. UNDER NO CIRCUMSTANCES SHALL Oceanwave Laundry BE LIABLE TO CLIENT OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM THIS AGREEMENT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, COSTS OF DELAY, PERSONAL OR PROPERTY DAMAGE, OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.